Keeping your business activities going through the coronavirus pandemic

Call time on COVID-19 spread by helping hospitality businesses

Suffolk residents are asked to support their local hospitality business and help them stay open and support them in reducing the chance of COVID-19 infections rising.

Rules and guidance on the opening of businesses has changed since Wednesday 2 December, when Suffolk entered Tier 2 of national COVID-19 restrictions.

The Suffolk Resilience Forum is asking both businesses and customers to do their bit by following national guidelines. Public bodies, including licensing teams and the Police, across Suffolk are also working together to help businesses where needed.

Businesses are asked to check out the latest guidance for Tier 2 and guidance for Christmas opening.

Suffolk’s pubs, bars, cafes and restaurants are able to open and those that are registered as food providers can serve meals. Venues that are licensed can serve alcohol, as long as all drinks are served alongside a substantial meal such as "a full breakfast, main lunchtime or evening meal. Customers should also be seated at a table. 

You should only meet indoors with those in your household / support bubble and a maximum of six outdoors.

The focus of customers’ visits to bars and pubs must be to have a meal, either with or without alcohol. Under Tier 2 restrictions you should not be going out just for a drink(s). 

Please remember that all customers should wear a face covering when entering the venue and keep this on until you are seated at your table.

Do you have coronavirus concerns as a business? It is vital that you take action quickly to prevent the transmission of the virus and make sure you remain COVID-19 safe. Make sure you understand the steps you need to take to keep everyone as safe as possible.


The information below – aimed at business owners, employees, and customers – will tell you what you need to do in the event of a potential coronavirus outbreak.

National guidance and legislation is constantly changing – so remember to regularly check the areas relevant to you, and your business, for the latest developments.

Latest Government guidance (LINK -


The Government announced on 22 September additional restrictions across the country that could affect your business. They are:


  • Hospitality, leisure and entertainment venues are required to close between 10pm and 5am


  • These venues cannot stay open if licensable activity ceases

  • Businesses may provide delivery services between 10pm and 5am


  • Table service only in hospitality settings (where outdoor seating is made available adjacent to premises this is to be treated as part of that business)


The ‘rule of six’ applies to all businesses and settings.


  • Businesses must take all reasonable measures to:


  • Not to accept a table booking for a group of more than six, unless there is an appropriate exemption.


  • Not admit a group of more than six unless there is appropriate exemption.


  • To avoid separate groups mix, ensuring an appropriate distanced is maintained (two metres, or one metre plus barriers, screens, back to back seating etc)


Find out more about national guidance: GOV.UK – Venues required to enforce rule of 6, NHS QR code posters and contact logs.


NHS Test and Trace


Premises and venues across England must have a system in place to record contact details of their customers, visitors and staff to support NHS Test and Trace. For more information, view the government's guidance on maintaining records on their website.


From Thursday 24 September, certain venues have been legally required to display NHS QR posters. This includes all venues from the following sectors:

  • hospitality

  • leisure and tourism

  • close contact services

  • places of worship

  • local authority venues

Find out more about how to download your QR poster on the NHS website (LINK -

Additional links:

Staying well at work: Information for workers – find out more here

What is a Covid-19 Outbreak factsheet – find out more here

About Suffolk Growth:

Funded by Suffolk Public Sector Leaders (SPSL) Suffolk Growth is a partnership organisation that brings together local authority teams to develop and deliver our shared inclusive growth agenda.  The partnership works closely with New Anglia Local Enterprise Partnership (NALEP), Suffolk Chamber of Commerce (SCoC), the University of Suffolk, Suffolk Constabulary, and wider public sector teams, including communities and health.

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